Immune Health Profile

It is perfectly fine to wait a little bit before taking your test when you receive your kit. However, please consider that the kit will have an expiry date, which you can find on the side of the sample collection tube(s), so please check this before waiting an extended period before taking your test. It is recommended that you store your kit in a cool, dry place that is out of direct sunlight.

We cannot guarantee that orders can be amended after purchase, however, if you do need to make a change to your order please contact our support team via support@examineme.co.uk as soon as possible after purchase. Our support team will advise you about whether your order has already been dispatched and therefore cannot be changed, and will offer further advice on what can be done about your specific situation.

The Support team is available to respond to queries from 9:00 am until 5:00 pm Monday to Friday.

The equipment included in the finger prick blood test kits is as follows:

• Collection tube(s)
• Plaster x2
• Alcohol swab x1
• Lancet x4
• Cleansing wipe x1
• Collection tube label(s)
• Protective plastic wallet(s)
• Return form
• Pre-paid mailer

The equipment included in the urine test kit is as follows:

• Sample collection tube
• Protective case for sample collection tube
• Return form
• Pre-paid mailer

The equipment included in the urine test kit is as follows:

• Swab
• Protective plastic wallet
• Return form
• Pre-paid mailer

We aim to deliver your results within 2 working days of your blood sample arriving at our lab.

If you still have a query or a suggestion after looking through our FAQ section, please contact our support team via support@examineme.co.uk or use the form provided.

For urgent queries please call our support team on 020 3205 0545.

The Support team is available to respond to queries from 9:00 am until 5:00 pm Monday to Friday.

If you were unsuccessful in collecting the correct amount of blood and have used all of the single-use lancets in the kit don’t worry! Contact our support team via support@examineme.co.uk making sure to include your order number, and the delivery of a replacement kit will be arranged for you.

If you require a replacement home test kit please contact our support team via support@examineme.co.uk making sure to include your order number, and the delivery of a replacement kit will be arranged for you. Please note there is a £10 fee for replacement kits.

When your test has been processed, we will email/text you to let you know that your results are available to view via your secure online portal.
You will then be able to log in to your examineMe account on the examineMe app or online portal to view your results and comments from a GP.

Access the examineMe online portal here: www.examineme.co.uk

Download the examineMe app here: www.play.google.com

ExamineMe will not share your results with your GP and We do not take details about your GP surgery at any point during the ExamineMe process. You have the option to download a PDF copy of your results to share them with your GP, however, it is your choice whether you do this.

We do not prescribe medication.

Yes we do! The examineMe app is available to download on both IOS and Android. The app is your way to access your personal secure results portal. This portal will display your result for each health marker included in your test in a way that is easy for you to understand and digest. You will also be able to view your personalised comments from a GP.

Download the examineMe app for iOS
Download the examineMe app for Android

Our testing service is only offered for adults aged 18 and over.

1. Orders placed before 3 pm Monday-Friday will be delivered the next day
2. Orders placed before 11 am on Saturdays will be delivered the following Monday
3. Orders placed after 11 am on Saturdays or on Sundays will be delivered the following Tuesday

Yes, all of our tests are delivered for free. All test kits come with a prepaid mailer so returning your samples to the lab is also free.

Currently, we only deliver our test kits in England. We do not ship internationally.

You will find information on how to package your test securely in the instructions which come in your test kit. Here is a summary:

Blood samples: Make sure that you have labelled your sample tube(s) and tube cap(s) secure. Place the sample tubes in the protective plastic wallet, then place them inside the prepaid mailer along with your return form. Seal the mailer and post.

Urine samples: Make sure that you have labelled your sample tube and screwed the lid on tightly. Secure the sample tube in the protective case, then place it inside the prepaid mailer along with your return form. Seal the mailer and post.

It is important that you post your sample back to the lab the same day that you collect it. You can post it via any post box, but please use a priority post box if you have access to one.